I’ve just had the opportunity to preview a new book, “Mission Excellence – Creating an Internal E&O Loss Control Program” by Mary A. LaPorte, a friend and fellow consultant. I found it to be a wonderful resource with guidelines and checklists for creating an agency E&O Loss Control Program, General Agency Admin, Commercial Lines, Personal Lines, and Life & Health procedures and other management Issues. A reference like this can pay for itself many times over and make you a better agency by its employment. The topics that Mary covers are many of the same ones that we at Agency Consulting Group, Inc. use on every agency analysis consultation that we perform. This book covers Documentation, Education, Written Standards and Procedures and Quality Control/Auditing.
Whether you are a small agency or large, if you haven’t implemented an E&O Loss Control Program you should purchase this, use it and keep it for reference and recall on an annual basis to protect your agency from E&O exposure. The cost is only $129.95 and you can order it from Mary’s website, www.LPinsuranceconsult.com